Better Connected 2010 looking into Local Councils Social Media Activities
It was certainly interesting to learn that the Better Connected report will also be reporting on local government social media usage in next year’s report!
It was certainly interesting to learn that the Better Connected report will also be reporting on local government social media usage in next year’s report!
With budget cuts looming, there is a greater need to be more innovative in delivering public services online and self-services can be used to deliver more for less. So local council website s are looking like a more attractive channel to move away from the costly business of servicing customer enquiries via the phone or face-to-face to self-service through the local council website.